Because we consider you as an important customer, our first priority is to offer you exceptional times and stays.
Your complete satisfaction and confidence in GRAPEHILL.EU are absolutely essential to us.
That’s why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This Charter formalizes our commitments to you and describes how GRAPEHILL.EU uses your personal data.
The main rules applicable within the GRAPEHILL.EU are founded on six principles.
“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly ( for example: name, surname) or indirectly ( for example: email address, telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.
The six principles below are applicable within the GRAPEHILL.EU:
Legitimacy : We will collect and process your personal data only for the purposes described in this Charter.
Relevance and accuracy : We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
Storage : We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
Access, rectification, opposition : You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information. With respect to the above mentioned, please read the (§13) clause “Access and modification” .
Confidentiality and security : We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
Sharing and international transfer: We may share your personal data within the Hotels managed by Continental Group or with third parties (such as commercial partners and/or service providers) for the purposes set out in this Charter. We will take appropriate measures to guarantee security when sharing or transferring such data.
For any questions concerning the six principles of GRAPEHILL.EU Data Protection, please communicate with any of the contact details given in the clause “Access and modification”.
This Charter applies:
To all reservation websites of GRAPEHILL.EU and all Hotels managed by the Group, including http://grapehill.eu
At various times, we will be obliged to ask you, as a GRAPEHILL.EU customer, for information about you and/or members of your family, such as:
Contact details (for example, last name, first name, telephone number, email)
Personal information (for example, date of birth, nationality)
Your credit card number (for transaction and reservation purposes)
Your arrival and departure dates
Your preferences and interests (for example, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
Your questions/comments, during or following a stay in one of our establishments.
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact any of the given address in the clause “Access and modification” to arrange for this information to be deleted.
We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.
Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies. We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet.
In this case, on the laws in force in Hungary, your prior consent may be required with regard to the collection of sensitive information.
Personal data may be collected on a variety of occasions, including:
Hotel activities:
Booking a room
Checking-in and paying
Eating/drinking at the hotel bar or restaurant during a stay
Requests, complaints and/or disputes.
Participation in marketing programs or events:
Signing up for loyalty programs
Participation in customer surveys (for example, the Guest Satisfaction Survey)
Online games or competitions
Subscription to newsletters, in order to receive offers and promotions via email.
Transmission of information from third parties:
Tour operators, travel agencies, GDS reservation systems, and others
Internet activities:
Online forms (online reservation, questionnaires, social networks, network login devices such as Facebook login etc.).
We collect your personal data for the purposes of:
Meeting our obligations to our customers.
Managing the reservation of rooms and accommodation requests:
Creation and storage of legal documents in compliance with accounting standards.
Managing your stay at the hotel:
Monitoring your use of services (telephone, bar, etc.)
Managing access to rooms
Internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
Improving our hotel service, especially:
Processing your personal data in our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes
Adapting our products and services to better meet your requirements
Customizing commercial offers and the promotional messages we send to you
Managing our relationship with customers before, during and after your stay:
Providing details for the customer database
Predicting and anticipating future behaviors
Developing statistics and commercial scores, and carrying out reporting
Knowing and managing the preferences of new or repeat customers
Sending you newsletters, promotions and tourist, hotel or service offers, or offers from GRAPEHILL.EU partners, or contacting you by telephone
Managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys
Taking into account the right to object.
ImprovingGRAPEHILL.EU services, especially:
Carrying out surveys and analyses of questionnaires and customer comments
Managing claims/complaints
Securing and enhancing your use of GRAPEHILL.EU websites, especially:
Improving navigation
Implementing security and fraud prevention.
Conforming to local legislation (for example, storing of accounting documents).
Within the GRAPEHILL.EU, in order to offer you the best service, we can share your personal data and give access to authorized personnel from the company, including:
Hotel staff
Reservation staff using reservation tools
IT departments
Commercial partners and marketing services
Medical services if applicable
Legal services if applicable
Generally, any appropriate person within Group entities for certain specific categories of personal data.
With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:
External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
Commercial partners: GRAPEHILL.EU may, unless you specify otherwise to any of the contacts given in the clause “Access and modification”, enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow GRAPEHILL.EU and its privileged contractual partners to determine your interests and your customer profile, and will allow us to send you personalized offers.
Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
For the purposes set out in Clause 7 of this Charter, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.
Consequently, in addition to implementation of this Charter, GRAPEHILL.EU employs appropriate measures to ensure secure transfer of your personal data to an GRAPEHILL.EU entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.
Other than those that are required to carry out your reservation, dataflows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission. Dataflows to the United States are made to entities that belong to Safe Harbor.
GRAPEHILL.EU takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).
When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
Use of cookies by GRAPEHILL.EU
You are advised that the company GRAPEHILL.EU uses cookies or other tracers on its online booking sites.
These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.
With a view to provide information and ensure transparency, GRAPEHILL.EU established this policy so that you can learn more about:
The origin and purpose of the information processed when you browse the GRAPEHILL.EU Website
Your rights with regard to cookies and other tracers used by GRAPEHILL.EU
Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.
The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.
There are different types of cookies:
Session cookies, which are deleted as soon as you exit the browser or leave the website
Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser
We use cookies and other tracers primarily for the following purposes:
Cookies strictly necessary for browsing the GRAPEHILL.EU Website and the ability to use all of their features, and intended in particular to:
Optimize the user experience and facilitate browsing, in particular determining “technical routes” for browsing
Store information regarding the “cookies” information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device
Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of the GRAPEHILL.EU Website and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)
Cookies for features intended in particular to:
Adapt GRAPEHILL.EU Websites to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display of web pages based on the device you are using and its location, etc.)
Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with GRAPEHILL.EU, Website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.
Affiliate cookies identify the third-party website that redirected a visitor to GRAPEHILL.EU Website
Social network cookies, set by third parties, allow you to share your opinion about and content from GRAPEHILL.EU, D8 Hotel Website on social networks (for example, the “Share” or “Like” application buttons for social networks).
The social network applications on GRAPEHILL.EU Website as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on GRAPEHILL.EU Website, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.
We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.
You have several options for deleting cookies and other tracers.
Browser settings
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:
For Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
For Safari™: http://www.apple.com/legal/privacy/en-ww/cookies
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
For Opera™: https://www.opera.com/help/tutorials/security/privacy/
Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on GRAPEHILL.EU website will not be accessible, and we cannot be held responsible in this case.
Specialized advertising platforms
Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.
For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.
We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.
You may exercise your right to object by writing to the address below.
In the event of difficulty in exercising your rights, please contact the GRAPEHILL.EU directly via email: info@grapehill.eu or by writing to the address below:
Grapehill Resort & Residences
Data Privacy
Budapest, Hungary
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver’s license or passport, along with your request.
If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above.
All requests will receive a response as swiftly as possible and in accordance with applicable law.
You may also exercise your rights in respect of your personal data that is stored and processed by a hotel following a stay. To do this, you must contact the hotel directly.
We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation.
For any questions concerning the GRAPEHILL.EU personal data protection policy, please contact any of the addresses from the clause “Access and modification”.
